Terms of Service

Last updated: April 5, 2026

These Terms of Service ("Terms") govern your access to and use of CloseCoach AI ("CloseCoach," "we," "us," or "our"), including our website, applications, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity that occurs under your account.
  • You must notify us immediately of any unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription Plans and Payment

3.1 Plans

CloseCoach offers the following subscription plans:

  • Solo: $97/month for individual users. Includes 25 call analyses, 60 simulator minutes, unlimited AI coaching, all training drills, and weekly reports.
  • Team: $77/seat/month (minimum 5 seats) for sales teams. Includes everything in Solo plus manager dashboard, team leaderboard, and AI coaching priorities.
  • Enterprise: Custom pricing for large organizations with unlimited features, white-label options, SSO, and dedicated support.

3.2 Free Trial

New users receive a 14-day free trial. No credit card is required to start a trial. At the end of the trial, you must subscribe to continue using the Service.

3.3 Billing

  • Subscriptions are billed in advance on a monthly or annual basis through Stripe.
  • All prices are in US Dollars unless otherwise stated.
  • You authorize us to charge your payment method on a recurring basis.
  • Failed payments may result in suspension of your account after a 7-day grace period.

3.4 Price Changes

We may change subscription prices with 30 days' notice. Price changes will take effect at the start of your next billing cycle.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any laws or regulations.
  • Upload content that is defamatory, harassing, threatening, or infringes on third-party rights.
  • Upload call recordings without the consent of all parties as required by applicable law (including two-party consent states and jurisdictions).
  • Attempt to reverse-engineer, decompile, or disassemble any part of the Service.
  • Use automated tools, bots, or scrapers to access or collect data from the Service.
  • Share your account credentials or allow unauthorized access to your account.
  • Resell, redistribute, or sublicense the Service without our written consent.
  • Interfere with or disrupt the Service or servers connected to it.
  • Upload malicious code, viruses, or harmful content.

5. Your Content

5.1 Ownership

You retain ownership of all content you upload to the Service, including call recordings, scripts, and drill responses ("Your Content").

5.2 License

By uploading content, you grant CloseCoach a limited, non-exclusive, worldwide license to process, analyze, store, and display Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account.

5.3 AI Processing

Your Content may be processed by third-party AI services (Anthropic Claude, Deepgram) to provide transcription, analysis, coaching, and scoring. By using the Service, you consent to this processing. We do not use Your Content to train third-party AI models.

5.4 Responsibility

You are solely responsible for Your Content and ensuring you have the legal right to upload it. You represent that you have obtained all necessary consents for any call recordings you upload.

6. Intellectual Property

The Service, including its design, features, code, and branding, is owned by CloseCoach and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our written permission.

7. Third-Party Services

The Service integrates with third-party services (CRMs, dialers, meeting tools). Your use of these integrations is subject to the third party's own terms of service and privacy policy. We are not responsible for the availability, accuracy, or practices of third-party services.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
  • WE ARE NOT LIABLE FOR ANY AI-GENERATED COACHING ADVICE, SCORING, OR RECOMMENDATIONS. THE SERVICE IS A COACHING TOOL AND DOES NOT GUARANTEE SALES RESULTS.
  • IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Indemnification

You agree to indemnify and hold harmless CloseCoach, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, Your Content, or your violation of these Terms.

10. Suspension and Termination

  • You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
  • You may delete your account through Settings or by contacting support.
  • We may suspend or terminate your account if you violate these Terms, with or without notice.
  • Upon termination, your right to use the Service ceases immediately. Your data will be deleted within 30 days unless retention is required by law.

11. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in the United States. You agree to waive your right to a jury trial and to participate in a class action lawsuit.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after changes constitutes acceptance.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CloseCoach regarding the Service.

16. Contact

For questions about these Terms, contact us at:

  • Email: legal@closecoach.ai
  • Support: Submit a ticket through the Settings page in the app.